Returns & Exchanges
At Catalyst Pet, we want you to be completely satisfied with your fashion-forward purchases. If your items aren't a perfect fit, we offer a 30-day window for hassle-free returns and exchanges on all unworn apparel.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be generated for you to print and attach to your original packaging.
Pack and Ship
Ensure all tags are attached and the items are in their original condition before dropping the package off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing